
الخبرة : 0-3 سنة
الراتب : NOT
المكان : · Saudi Arabia
QStaffers is currently hiring a Customer Service Representative for one of our partners, a leader in the outsourcing and offshoring consulting services.
Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer issues and complaints efficiently while maintaining a positive attitude.
- Record and update customer interactions in the company’s CRM or ticketing system.
- Follow up with customers to ensure their concerns are fully addressed
- Escalate unresolved issues to the appropriate department or supervisor when necessary.
- Meet or exceed KPIs such as response time, customer satisfaction (CSAT), and first-call resolution.
- Collect customer feedback and report insights to improve processes and services.
- Stay up to date with company updates, new products, and policy changes.
Requirements:
- English level must be B1+ or B2
- Fresh graduates are welcome to apply.
- Undergraduate students are welcome to apply. However, applicants must not be currently enrolled in full-time academic programs (such as university attendance, diploma programs, courses, or master’s degrees) that could affect their availability for work.
Work Setup:
- On-site with Rotational shifts.
- Flexible Working Hours for females.
Benefits:
- Competitive Salary
- Transportation is provided across Cairo and Giza.
- Full medical and social insurance coverage.
- Paid training.
- Career development in one of the world’s leading BPOs.