Company Description

MLG is a premier provider of innovative technologies and advanced mobility solutions across the MENA region. Our diverse portfolio includes Digital Transformation, Software Development, System and Process Automation, Hardware Design, and In-house Manufacturing. MLG is committed to integrating cutting-edge technologies such as autonomous aerial vehicles, eVTOLs, drones, and connected vehicle technologies to revolutionize passenger transportation, smart logistics, and smart city management. We strive to drive the UAE towards a future of efficiency, connectivity, and environmental consciousness.

Job Responsibilities

• Install, configure, and maintain computer hardware components, drivers, and peripheral devices (e.g., printers, smart devices).
• Perform routine checks and troubleshooting for hardware and software issues on-site.
• Support the setup and integration of smart devices, robots, and related systems.
• Provide basic electrical support, including circuit connections, voltage checks, and use of measuring tools.
• Assist with networking setup and troubleshooting (LAN/WAN, connectivity issues).
• Support SQL Server database activities such as basic handling, backups, and issue escalation when needed.
• Monitor and manage Windows services and system processes, ensuring smooth performance.
• Document field activities, prepare reports, and escalate unresolved technical issues.
• Ensure timely response to incidents, adhering to SLAs and company standards.
• Work independently in the field while collaborating closely with the FS Department Manager and other technical teams.

Job Requirements

• Experience: 2–4 years of relevant experience in technical support, field service, or IT hardware/software roles.
• Strong knowledge of installing, configuring, and troubleshooting drivers and hardware components.
• Hands-on experience with setting up devices (printers, smart devices, and other peripherals).
• Basic knowledge of robots and smart systems.
• Fundamental electrical knowledge (circuit connections, voltage, measuring tools).
• General understanding of networking concepts (LAN, WAN, IP addressing).
• Basic knowledge of SQL Server and database handling.
• Familiarity with Windows services and system processes.
• Strong problem-solving, troubleshooting, and communication skills.
• Flexibility to work independently in field environments and adapt to different situations.
  

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