• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations.

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level

• Daily telemarketing with travel agencies.

• Coordinate DMC contracts & contracted hotels and manage the sales and close and open the availability according to each property commands.

• Uploading the rates in extranet.

• Enter the bookings for other OTAS hasn’t API with our platform

• Selling and promoting reservation package with tour operator and tracking the payment.

• Providing support to customers who may need to amend or cancel a reservation.

• Providing support to clients who may need group reservation for all properties.

• Replies all emails requests are answered in a timely and efficient manner.

Experience and skills include:

• Should have min. 2 years’ experience as Reservations Agent.

• Guest focused personality is essential; experience is an asset

• Preferably with experience in Opera system

• Preferably with experience in religious tourism domain.

• Prior experience working with OTA will be preferred.

• Prior experience working with Word, Excel, PowerPoint.

• Strong interpersonal and problem-solving abilities

• Fluency in English; additional languages are a plus

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