About Konecta:

Konecta is a global leader in business process outsourcing and customer experience solutions, serving some of the world’s most respected brands. With a strong footprint across EMEA and Latin America, we combine people, technology, and innovation to deliver operational excellence and exceptional customer value.

Role Overview:

We’re looking for a highly detail-oriented and results-driven Order Desk Specialist to join our growing operations in Egypt. The ideal candidate will ensure smooth end-to-end order processing, logistics coordination, and outstanding customer support for our international clients.

This role requires a proactive professional who thrives in a fast-paced environment, ensures compliance with SLAs, and delivers accuracy and efficiency in every transaction.

Key Responsibilities:

• Process and manage customer orders, purchase orders, and quotations with high accuracy and timeliness.
• Serve as the primary point of contact for order-related inquiries via phone, email, and chat.
• Coordinate with logistics, warehouse, and supply chain teams to guarantee timely deliveries.
• Monitor and update order status in CRM/ERP systems (e.g., SAP, Ariba, MS Dynamics).
• Ensure data accuracy and integrity across all documentation and transactions.
• Identify and resolve order discrepancies, shipment issues, and customer complaints proactively.
• Collaborate with cross-functional teams to maintain service excellence and continuous improvement.

Qualifications & Skills:

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• 2+ years of experience in order management, customer service, or logistics operations.
• Fluency in English (written and spoken) is required; Spanish proficiency is a strong plus.
• Strong attention to detail and organizational skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP/CRM systems (SAP, Ariba, MS Dynamics) and Microsoft Office Suite (especially Excel).
• Excellent communication and problem-solving abilities.

Why Join Konecta:

• Work with a dynamic, multicultural team serving global clients.
• Be part of a company that values innovation, integrity, and people-first culture.
• Opportunity to grow within a global organization with career development programs.

Ready to make an impact?

Apply now and become part of Konecta’s mission to deliver seamless customer and operational excellence worldwide.

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