This is a vital leadership role combining team management, high-end sales, and customer service excellence.

Your Primary Mission: To uphold Sweven's luxury brand standards by managing client flow, optimizing schedules, and flawlessly handling all client communication.

Key Responsibilities (Leadership & Management):

• Supervise, coach, and motivate the reception team to adhere to premium service protocols.
• Implement systems to efficiently manage high patient traffic and maintain a calm, professional clinic environment.
• Expertly manage all booking channels (phone, online, messaging) to optimize doctor schedules.
• Provide personalized, discreet service to VIP and international clients.
• Skillfully manage and resolve difficult or emotional client complaints (in-person and remotely).
• Contribute directly to sales through effective cross-selling of premium aesthetic services (Fillers, Botox, etc.).
• (Added Value) Assist doctors in documenting patient journeys by taking high-quality Before & After photos/videos.

Mandatory Qualifications:

• Experience: Minimum 3 years in a high-end customer service or supervisory role (Medical, Aesthetics, or Hospitality sector).
• Language: Full professional fluency in both Arabic and English (Written & Spoken).
• Competencies: Exceptional organizational, multitasking, and problem-solving skills under pressure.
• Attitude: Professional demeanor, polished appearance, and a genuine passion for the health and aesthetics industry.

Major Advantages (Bonus Compensation):

• Fluency in a Third Language (Spanish, French, or German) is a major advantage and qualifies for a higher base salary.
• Proven experience managing reception teams in a clinic environment.
• Strong proficiency with clinic scheduling software (e.g., Bookly Pro or similar CRM).
• Experience in photography/videography for social media content.

Compensation & Work Details:

• Salary: Highly competitive salary package + Performance-based bonuses.
• Work Hours (Flexible): 8 hours per day (e.g., 12:00 PM – 8:00 PM or 2:00 PM – 10:00 PM).
• Location: Maadi, Cairo.

To Apply: If you are ready to take on this leadership challenge in a premium environment, please apply through LinkedIn or send your CV and cover letter detailing your relevant experience to : [email protected]

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