Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing and customer experience management for clients across various industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services, collaborating with Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Leveraging highly skilled talent from competitive labor markets, the company offers integrated solutions supported by advanced technology, innovative strategies, and continuous improvement to deliver exceptional outcomes.

Role Description

This is a full-time on-site role based in Cairo for an English B1/Call Center Agent at RAYA CX. The role involves handling customer inquiries and providing outstanding customer service through clear and professional communication. Key responsibilities include addressing customer concerns, assisting with their needs, and ensuring a seamless customer experience. You will also be expected to participate in relevant training sessions and contribute to team objectives.

Qualifications

• Strong communication skills and a B1 level (intermediate level) in English
• Proficiency in Customer Service and the ability to address customer inquiries effectively
• Experience in English Teaching, Training, or Translation is a plus
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to diverse customer needs and solve problems efficiently
• Previous experience in call center or customer service roles is an advantage
• High school diploma or equivalent; additional certifications in customer service or related fields are a benefit

Salary: 9500

Location: Maadi

Transportation provided

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