We are seeking a dedicated and experienced Service Advisor to join our dynamic team at our automotive dealership in Dammam, Saudi Arabia. The ideal candidate will play a vital role in ensuring customer satisfaction through effective communication and problem-solving skills. As a Service Advisor, you will serve as the primary point of contact for customers bringing their vehicles in for service and repairs. Your responsibilities will include managing service appointments, providing accurate estimates, and ensuring timely follow-up on vehicle status. You will collaborate closely with technicians and other team members to facilitate efficient service delivery and maintain high standards of quality. Your commitment to excellence and customer service will contribute to our dealership's reputation and success.

Responsibilities:

1. Greet customers warmly and assess their service needs through effective questioning and active listening.
2. Schedule service appointments and manage the service department's workflow to maximize efficiency.
3. Provide detailed estimates for services and repairs, ensuring transparency and clarity in pricing.
4. Coordinate with technicians to ensure timely completion of services and communicate updates to customers.
5. Follow up with customers post-service to ensure satisfaction and address any concerns.
6. Maintain accurate records of customer interactions, service history

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