This comprehensive IT Support Technician course by IBM is designed to help beginners build practical and job-ready technical support skills. The course introduces the fundamentals of IT support and prepares learners for entry-level careers in technical support, help desk services, networking, and system administration.

You will start by learning the basics of technical support, including troubleshooting methods, ticketing systems, customer communication, service level agreements (SLAs), and support tools commonly used in IT environments. The course then moves into computer hardware and operating systems, where you will understand internal computer components, peripherals, Microsoft Windows management, and troubleshooting techniques.

In addition, the training covers software applications, programming basics, database fundamentals, networking concepts, and storage systems. Learners will also explore cybersecurity essentials such as password management, safe browsing, and security best practices.

A major section of the course focuses on cloud computing, including cloud infrastructure, deployment models, hybrid cloud, DevOps, microservices, serverless computing, and cloud security. Real-world case studies are included to help learners understand practical IT support scenarios.

By the end of the course, students will have a strong foundation for roles such as IT Support Specialist, Help Desk Technician, Systems Analyst, and Network Support Technician.