This Office 365 Tech Support Training Course is a practical crash course designed for learners who want to build real-world IT support and administration skills. It focuses on Microsoft 365 tools used in workplace environments and prepares you for entry-level tech support roles.

The course begins with essential Office 365 administration topics such as managing users, permissions, and organizational settings. You will learn how to handle shared mailboxes, distribution lists, email tracing, and Exchange-related tasks, which are critical for IT support teams.

Next, the course covers SharePoint and OneDrive, teaching you how to restore deleted files, manage cloud storage, and support collaboration tools used in businesses.

You will also learn Azure Active Directory user management, including creating, updating, and managing different types of users such as guests and templates.

A major section of the course focuses on Microsoft Teams administration and troubleshooting. You will understand how to resolve common issues, manage group access, and ensure smooth communication across teams.

Finally, the course includes a full crash training section designed to prepare you for real IT support job scenarios.

By the end of this course, you will have strong practical knowledge of Office 365 administration and troubleshooting, making you ready for tech suppo