ons
• Education and Experience:
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
- Previous experience in client coordination, account management, or customer service roles, particularly in a B2B environment.
• Skills and Competencies:
- Excellent interpersonal and communication skills to build and maintain strong client relationships.
- Proficiency in English (additional language proficiency is a plus) to effectively communicate with foreign clients.
- Strong organizational and multitasking abilities to manage multiple clients and tasks simultaneously.
- Problem-solving mindset to address client issues and proactively identify opportunities for improvement.
- Familiarity with CRM software and other relevant tools to manage client information and track interactions.
• Industry Knowledge:
- Knowledge of sports statistics or the sports industry is desirable but not mandatory.
- Willingness to learn and stay updated on industry trends and developments.

Duties & Responsibilities
• Client Coordination and Communication:
- Serve as the primary contact for foreign clients, establishing and maintaining professional relationships.
- Facilitate effective communication between the operations and sales departments and foreign clients.
- Act as a liaison to ensure timely and accurate exchange of information, addressing client inquiries, concerns, and requests promptly.
• Client Onboarding and Account Management:
- Assist in the onboarding process of new foreign clients, coordinating with internal teams to ensure a smooth transition.
- Maintain accurate client records, including contact details, services provided, and any special requirements.
• Client Support and Issue Resolution:
- Provide ongoing support to foreign clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
- Troubleshoot problems or complaints, escalating complex issues to the appropriate internal departments for resolution.
- Proactively identify potential service improvements or areas where client expectations are not being met.
• Collaboration and Coordination:
- Collaborate with the operations and sales departments to ensure seamless service delivery and client satisfaction.
- Work closely with cross-functional teams to streamline processes, resolve client issues, and enhance service quality.
- Participate in regular meetings to share client feedback, discuss challenges, and propose solutions.

Vacancy Highlights
Location : Street 9, Mokattam, Cairo - hybrid
Working days : 6 days/week - One day off
Contract type : Full time

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