EGXPRESS Licensee of Federal Express (FedEx), is seeking a Air Freight Operation Coordinator to join our company.

Responsibilities

· Coordinate the transportation of airfreight shipments from origin to destination.

· Schedule flights and arrange space with airlines or freight forwarders.

· Ensure timely pickup and delivery of cargo by customer requirements.

· Prepare and verify shipping documents such as air waybills, commercial invoices, and packing lists.

· Ensure accuracy and compliance with customs regulations and international trade requirements.

· Ensure that all shipments comply with customs regulations and requirements of both the origin and destination countries.

· Resolve any issues related to customs documentation or clearance delays.

· Serve as the primary point of contact for customers regarding their airfreight shipments.

· Provide timely updates on shipment status, transit times, and delivery schedules.

· Address customer inquiries and concerns in a professional and courteous manner.

· Utilize tracking systems to monitor the movement of airfreight shipments.

· Provide real-time updates to customers and internal stakeholders on the status of shipments.

· Liaise with airlines, ground handlers, customs brokers, and other service providers involved in the airfreight process.

· Negotiate rates and service agreements to ensure cost-effective and reliable transportation services.

· Monitor vendor performance and address any service quality issues or concerns.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferable.
• At least 1 year of experience as an Air Freight Coordinator.
• Very good command of the English language.
• Proficient command of MS Office and Excel.
• Experience in ERP systems is a mu
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