We’re Hiring: Contact Center Supervisor | Assiut (On-site)

We are looking for a Contact Center Supervisor in Assiut with strong leadership skills and hands-on experience in online contact center operations.

Job Description:

• Supervise and support a team of contact center agents
• Monitor daily performance, KPIs, and service levels
• Provide coaching, feedback, and performance improvement plans
• Handle escalations and ensure high customer satisfaction
• Coordinate with management to achieve operational targets

Requirements:

• Minimum 1 year experience in a Contact Center (Online account)
• Relevant supervisory experience is a must
• English level B2
• Strong communication and people management skills

Location: Assiut

Work Mode: On-site

Interested? Apply now or send your CV via LinkedIn message.

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