Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team

About The Role

The Fraud Monitoring Analyst is responsible for the detection and prevention of credit cards fraud transactions that may be encountered at merchant terminals. The Fraud Monitoring Analyst shall review and analyze system generated alerts and take preventive actions based on company’s Fraud policies and guidelines.

Responsibilities

• Perform Acquirer Fraud monitoring and detection for credit card fraud transactions that may occur at merchants virtual or physical terminals.
• Perform prompt actions towards highly suspicious transactions and alerts raised by the fraud system.
• Suspend merchant funds with high suspicion of fraud.
• Perform required verifications with merchants and acquire transactions supporting documents.
• Perform the required verifications and confirmations with issuer banks via sending verification emails or Faxes.
• Check and analyses Payment Networks (Visa / Mastercard) periodic fraud & chargeback related merchant reports, fraud programs, periodic bulletins, and payment system updates.
• Analyze merchant’s monthly chargeback rates, especially fraud-reason chargebacks, and provide proper remedy plans for excessive chargeback rates.
• Interact with internal stakeholders such Customer Success and Merchant Relationship managers.
• Handle incoming inquiries, requests, and updates received from Acquirer Bank.
• Prepare periodic MIS & dashboards to line manager regarding fraud volumes, rates, and types.
• Report any errors or system down issues related to the Fraud system to the concerned support team on the spot.
• Handle other duties or special projects as assigned by line manager.
• Being able to work on shift basis
• Perform other related duties as requested by the company.
  
  

Qualifications

• Bachelor’s degree from an accredited and recognized university.
• Very Good command of English Language (Listening, Peaking, Reading & Writing), or equivalent to Upper-Intermediate level.
• 0+ years of professional Fraud & Risk experience in an Acquirer Bank, Facilitator, or a Payment processing environment.
• Experienced in utilizing fraud detection and prevention tools and systems.
• Suitable Chargeback (Acquirer & Issuer) experience.
• Knowledge of merchant processing, partic
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