الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Skills And Tools:
Job Description
- Document scrutiny and collection of applications for visa processing.
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy.
- Record & maintain all application data.
-Ensure accurate & timely data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
- Inform the applicants about the available Value-Added Services and
ensure delivery of Value-Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
Job Requirements
- Education: Graduate from any field or having any relevant certificate.
- Experience: 0 – 2 years of experience preferably in customer service field.
Knowledge & Key Skills:
- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints.
- English Level: Very Good
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness