Company Description

Terra Solutions specializes in call center and customer support services, empowering businesses to effectively engage with their customers and achieve growth. With a strong commitment to delivering exceptional service, we focus on providing solutions that build lasting relationships between companies and their clients. Our expertise lies in enhancing customer experiences and driving client satisfaction.

Role Description

This is an on-site, full-time role for a Team Leader at our call center located in 10th of Ramadan. The Team Leader will manage and guide a team of call center agents, monitor individual and team performance, and ensure the achievement of customer service targets. Daily tasks include overseeing customer interactions, conducting performance evaluations, facilitating training sessions, and resolving escalated customer concerns. The role also involves analyzing team metrics and implementing strategies to improve efficiency and satisfaction.

Qualifications

• Strong Interpersonal Skills and the ability to motivate and support a team effectively
• Excellent Communication and Customer Service skills to maintain high service delivery standards
• Proven Analytical Skills to evaluate team performance and optimize processes
• Commitment to ensuring Customer Satisfaction and fostering a positive customer experience
• Demonstrated leadership capabilities and problem-solving aptitude
• Ability to work in a dynamic, on-site environment
• Previous experience in a supervisory or leadership role in a call center is an advantage
• Bachelor's degree or equivalent relevant experience is preferred

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