🎧 CM TL (Customer Support / Customer Care Team Lead / Supervisor)

🔹 What You’ll Do:

• 👥 Lead and coach a team of advisors to consistently deliver high-quality customer service.
• 📊 Monitor team performance, provide regular feedback, and support skill development and continuous improvement.
• 📋 Oversee the implementation of SOPs and ensure service standards are met or exceeded.
• 📈 Analyze student progress and teaching quality data to identify trends, address issues, and optimize learning outcomes.
• 🛠️ Handle escalated cases and guide the team in delivering effective solutions while maintaining high customer satisfaction.
• 🤝 Coordinate with cross-functional teams (Academic, Sales, etc.) to support business goals and student success.
• 📝 Prepare performance reports and recommend service enhancements based on data and frontline insights.

🔹 Requirements:

• 🎓 Bachelor’s degree or above.
• 🏆 Minimum 3 years of experience in customer service or education-related roles, including at least 1 year in a leadership or supervisory position.
• 🌍 Professional proficiency in English, both written and spoken.
• 🗣️ Strong leadership, communication, and problem-solving skills.
• ❤️ Customer-focused mindset with a passion for education and team development.

📍 Work Schedule & Location:

📌 Location:

• Maadi, Cairo (on-site position)

🕒 Schedule:

• Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break)
• Saturday: 12:00 PM – 4:00 PM
• Friday: Day off

📩 Apply Now:

📧 Send your resume to: [email protected]

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