Responsibilities:

Acting as front office to client relations department by introducing CR Department’s duties to our clients, by phone calls, emails, face to face … professionally.

· Handles clients’ requests / complaints / inquiries received promptly within specified timelines to achieve the maximum client satisfaction level.

· Establish a strong relation of trust by professionally answering client inquiries and settling disputes, and resolving always adhering to the department and company policies and procedures.

· Liaise with the concerned departments (Sales, finance, Legal, sales operations, community …etc.) to resolve clients’ issues and get required information.

· Ensure the relevant unit’s documentation / fact sheet is available (i.e. from QC certificate, SOA, Contract ….etc.).

· Follow up on the progress of requested tasks from other departments.

· Escalate critical cases of client grievance and delayed responses from other departments if required always after all possible solutions within authority have been referred to and failed.

· Coordinate and book clients’ site visits.

· Stay up to date with the latest site progress to inform our clients regularly to monitor the progress and to increase awareness on actual sites’ situations / progresses going on.

· Coordinate / facilitate the handover of ready units with the concerned departments.

· Follow up with clients re their units’ past dues in order to start settling it to proceed further with the handover of their units

· Ensuring a smooth handover making sure that all documentations are in place

· Maintaining good filling system,

· Keep accurate loggers and updated data sheet.

· Provide the head of department with a monthly consolidated report covering the major activities carried out and the progress realized.

· Following the best practices to improve collection, handover and client relations

· Conducts necessary study and follows up with other departments on behalf of the client before coming up with recommendations.

• Knowledge, Skills and Experience:

· Bachelor degree in Business Administration;

· 0-3 years of Experience

· Strong analytical and problem solving skills and experience interpreting a strategic vision into an operational mode

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