Job Details

Experience Needed:More Than 10 Years

Career Level:Manager

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer SupportCustomer CareCustomer ServiceCommunicationexcelMicrosoftMicrosoft OfficeofficeSalesSkills

Job Description

• Leading the Customer Care staff.
• Resolving complex issues and inquiries.
• Constant follow up on customer’s pending issues up till accomplishment.
• Advice on any information the customer may need.
• Manage the communication channel between the customers and all departments to ensure customer requirements are fulfilled within the company policies and procedures.
• Develop customer care procedures, policies, and standards.
• Keep accurate records and document customer care actions and discussions.
• Analyse statistics and compile accurate reports.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Job Requirements

• Minimum 10 years of relevant experience within real estate industry.
• Proficient in Microsoft Office Word and Excel.
• Experience managing and optimizing different communication channels, including voice and non-voice interactions.
• Excellent organizational skills.
• Ability to travel locally.

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