Description

Job Title: Business Services Manager

We are seeking a highly motivated Business Services Manager to join our team. The successful candidate will be responsible for providing exceptional customer service, processing transactions, and managing client relationships.

• The Business Services Manager will be the primary point of contact for clients, providing assistance with account inquiries, transactional requests, and other business needs.
• They will also be responsible for processing transactions, including transfers, remittances, and FD/FX deals, ensuring timely completion within agreed turnaround times (TATs).
• In addition, the Business Services Manager will coordinate with internal stakeholders to resolve issues and escalate concerns as needed.

Key Responsibilities:

1. Provide high-quality customer service to clients via phone, email, or in-person interactions.
2. Process transactions, including transfers, remittances, and FD/FX deals, ensuring accuracy and timeliness.
3. Coordinate with internal stakeholders to resolve issues and escalate concerns as needed.

Requirements:

• Bachelor's degree in business, economics, marketing, or a related field.
• Minimum 3 years of experience in a similar role, preferably in banking or finance.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.

Benefits:

• A competitive salary and benefits package.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• The chance to work with a dynamic team in a fast-paced environment.

What We Offer:

• A collaborative and supportive work environment.
• The opportunity to grow and develop your career.
• A range of employee benefits and perks.
  

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