Job summary

The Services Account Manager is responsible for managing and growing client relationships by ensuring the successful delivery of services and solutions.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, customer success, or sales within the services industry.
• Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
• Proven ability to manage multiple accounts and projects simultaneously.
• Analytical mindset with problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience in contract management and negotiation.
• Ability to work independently and as part of a team.

Responsibilities

• Develop and maintain strong relationships with clients to ensure customer satisfaction and long-term partnerships.
• Serve as the primary point of contact for clients regarding service delivery, issue resolution, and account management.
• Identify opportunities to upsell and cross-sell services, driving revenue growth.
• Work closely with internal teams, including sales, operations, and technical support, to ensure smooth service delivery.
• Monitor and manage service contracts, renewals, and customer agreements.
• Gather and analyze client feedback to improve service offerings and customer experience.
• Prepare and present reports on account performance and service metrics.
• Stay updated on industry trends, market developments, and competitors to identify new business opportunities.
• Ensure compliance with company policies, processes, and industry regulations.
  

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