Job summary

We are seeking a highly organized and customer-focused Reservation Manager to join our team. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival.

Responsibilities

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
• Ensure information provided to guests is accurate and individualized
• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge
• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

Qualifications

• Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
• Excellent leadership and team management skills
• Exceptional customer service and communication abilities

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