Supervise the outbound team in handling FIT, family trips, and honeymoon packages.

Manage and monitor reservations through booking engines and ensure accurate, timely bookings.

Negotiate and maintain strong relationships with suppliers, hotels, and airlines.

Ensure high levels of customer service and client satisfaction throughout the booking process.

Support the sales team to achieve monthly and annual revenue targets.

Handle complex cases, complaints, or last-minute changes in bookings.

Train, coach, and motivate team members to improve performance.

Prepare and submit reports on sales, productivity, and customer feedback to management.

Stay updated with industry trends, competitors, and new travel destinations/packages.