Key Responsibilities: -

• Client Communication:

• Serve as the first point of contact for client inquiries via phone, email, WhatsApp, and in-person visits.
• Provide accurate information regarding properties, contracts, resale processes, and company services.

• Database Management:

• Update and maintain customer records in CRM systems or internal databases.
• Ensure accuracy of client information for sales, resale, and after-sales support.

• Resale & Sales Support:

• Coordinate resale requests, follow up on resale contracts, and ensure proper documentation & call the clients to provide them with new launched and collect referrals.

• Issue Resolution:

• Handle client complaints, concerns and requests professionally and efficiently.
• Coordinate with internal departments (sales, legal, collection, Ops & finance) to resolve issues in a timely manner and stick to the SLA.

• Follow-up and Feedback:

• Conduct follow-up calls with clients to ensure satisfaction and collect feedback via the HT survey link.
• Help improve service quality based on client input.

• Reporting & Documentation:

• Document service requests, complaints, and resolutions for internal tracking and scan and save them at the client`s file.

• Collaboration:

• Work closely with sales, operations, and property management teams to ensure seamless client service.
• Support marketing events, handover processes, and client meetings when needed.

• Job Requirements:
• Experience:
• Minimum of a year experience in a client relations role in the real estate sector.
• Skills:
• Strong interpersonal and negotiation skills.
• Proficient in CRM systems and Microsoft Office (Word, Excel, Outlook).
• Ability to multitask, stay organized and work under pressure.
• Problem-solving mindset and attention to detail.
• Knowledge of real estate processes (resale, handover, registration)
• Professional appearance and customer-oriented attitude and Flexibility to work evenings or weekends if needed.
  

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