Job Summary:

The Team Leader – Core Banking Applications Support is responsible for overseeing the daily operation, maintenance, and optimization of the Temenos T24 core banking system and related applications.

Job Responsibilities:

• Lead and manage a team of core banking application support specialists.
• Assign tasks, monitor team performance, and provide training and mentorship.
• Foster a collaborative and high-performance work environment.
• Oversee daily operations and monitor system performance to ensure optimal availability.
• Provide second-level technical support for Temenos T24 and related applications.
• Suggest and implement optimizations to enhance efficiency and system reliability.
• Act as the primary escalation point for technical issues related to the core banking system.
• Analyze recurring incidents and implement preventive measures to reduce system downtime.
• Maintain detailed logs of incidents and corrective actions for audit and compliance purposes.
• Collaborate with business units to gather and document system enhancement requirements.
• Oversee testing, validation, and deployment of upgrades, patches, and system customizations.
• Ensure minimal operational disruption during system update deployments.
• Act as a liaison between the IT department, business units, and external vendors for application support.
• Work with stakeholders to align core banking applications with business goals.
• Coordinate with vendors (e.g., Temenos) to address technical issues and system optimizations.
• Ensure regulatory compliance and security standards for core banking operations.
• Support periodic audits and assess system configurations to mitigate risks.
• Maintain up-to-date documentation for compliance and security purposes.
• Maintain accurate records of system workflows, incident resolutions, and configuration changes.
• Prepare periodic reports on system performance, incident trends, and enhancement results.
• Ensure all documentation is up to date and aligned with audit and compliance requirements.

Job Qualifications:

• 
  
• Bachelor’s degree in business administration, accounting, Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in core banking application support or IT operations.
• Prior experience in a leadership or supervisory role.
• Hands-on experience with Temenos T24, system upgrades, and core banking integrations.

• للتقديم الان