Job Purpose:

Deliver services to customers in professional and skillful order using the most up-to-date selling techniques to maintain customer loyalty, promote and sell bank products and services to achieve utmost customer satisfaction as well as branch business plan.

Job Responsibilities:

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• Cater all customer walk-ins requests and provide required services.
• Handle customer complaints and propose solutions to ensure customer satisfaction.
• Handle branches operations related to customer service area.
• Replace Senior Personal Banker in access rights/custodies under supervision of the Customer Service Manager
• Keep updated and learn in depth about product features as well as competition.
• Stick to the weekly sales standards of performance in terms of number of visits and tele-calling.
• Develop customer’s relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
• Undertake outside visits to new customers and save existing ones in coordination with the branch management.
• Prepare all documents and ensure completeness of files to be ready for approval.
• Ensure regular coordination between the branch and Head Office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
• Achieve set target according to business plan.
• Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening.
• Perform other related duties as requested by the Branch Manager.
• Holds and maintain any assigned custody according to the designation sheet as a main holder or substitute.
• Assigned with trade finance operations.
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