Company Description

Alorica is dedicated to creating lifelong customer relationships by providing exceptional customer experiences that elevate brands. As a full-service customer experience partner, Alorica combines top-tier performance, industry expertise, and advanced technology to deliver impactful results. With a bold approach that challenges conventions and a commitment to integrity and authenticity, Alorica serves over 250 brands in 75+ languages. Its global workforce of 100,000 professionals spans 17 countries, all working together to provide innovative and client-focused solutions. Join a collaborative, creative, and values-driven team by visiting alorica.com/careers.

Role Description

The Travel Advisor for Irish-US accounts will be responsible for managing travel arrangements, providing exemplary customer service, and ensuring customer satisfaction across various interactions. The role requires responding to customer inquiries, providing travel-related solutions, and ensuring seamless experiences. This is a full-time, on-site role based in Cairo, Egypt, where advisors work closely with clients to meet their travel needs effectively and efficiently.

Qualifications

• Strong customer service and customer satisfaction skills with a commitment to delivering an exceptional client experience
• Excellent communication skills, both verbal and written, with the ability to engage effectively with clients
• Experience in travel arrangements and a strong understanding of travel agency operations
• Ability to work on-site in Cairo, Egypt, in a full-time capacity
• Proficiency in using travel booking systems and familiarity with Irish-US travel policies is a plus
• Fluency in English and additional language skills are an advantage
  

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