You are responsible for:


Customer Care Coordination


Answer customer calls and register them in the service management system
Determine the routing of the customer call depending on the customers request and contract obligations
Create service work orders if necessary
Manage the progress of the customer call and escalate if service levels are in danger


Order Closure


Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status. Create service work orders and invoices in the service management system
Change the status of service work orders
Make appointments with customers about Field Services Engineer (FSE) visits
Order spare parts
Escalate if service levels are in danger


To succeed in this role, you should have the following skills and experience:


Vocational level education or equivalent
Experience in Customer Services or Customer relations
Fluent in English, verbal and written in addition to local language


In return, we offer you


Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.


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