We are looking for a customer-focused Service Advisor to join our automotive service team. In this role, you will act as the main point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience.

Key Responsibilities

• Welcome customers and understand their vehicle service needs
• Create accurate job cards and explain recommended services clearly
• Provide cost estimates, timelines, and service updates
• Coordinate with technicians to ensure quality and timely repairs
• Follow up with customers regarding service completion and satisfaction
• Handle customer concerns professionally and resolve issues effectively
• Maintain service records and update the system accurately
• Promote maintenance packages and value-added services

Qualifications

• High school diploma or equivalent (automotive or technical education is a plus)
• Previous experience as a Service Advisor, Customer Service Rep, or in automotive service preferred
• Strong communication and interpersonal skills
• Basic computer skills and experience with service management systems
• Good organizational and multitasking abilities
• Valid driver’s license (preferred)

Skills & Competencies

• Excellent customer service
• Clear communication and active listening
• Problem-solving and conflict resolution
• Time management and attention to detail
• Professional attitude and appearance

What We Offer

• Competitive salary with performance incentives
• Training and certification opportunities
• Career growth within the automotive industry
• Supportive and team-oriented work environment

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