Our client runs a leading re-commerce platform that simplifies and automates IT workflows while offering on-demand expert support — delivering visibility, security, and peace of mind to users.

We’re expanding the team and looking for German-speaking (C1/C2) agents to join this exciting journey. You’ll be part of a dynamic group already supporting the client, as we’re hiring on a rolling basis.

If you’re fluent in German and passionate about providing outstanding customer support, this is the perfect opportunity to make a real impact. Join us and grow your career with a forward-thinking global team!

🔑 What You’ll Do

• Be the first point of contact for customers, take calls and tickets, and prioritize them independently
• Solve underlying problems
• Forward complex issues to the internal experts
• Ensure that problems are resolved quickly and in a customer-friendly manner
• Maintain accurate tracking of customer interactions and issues in our ticket system
• Provide excellent customer service and show empathy in supporting customers
• Deliver a consistently exceptional customer experience, while meeting and exceeding strict performance KPIs (e.g., call-handling time, email/chat response rates, CSAT, and QA quotas).
• Work closely with other departments to escalate and resolve complex customer issues effectively.
• Uphold a high-performance workplace culture by collaborating with peers and contributing to a supportive, team-oriented environment.

💡 What We’re Looking For

• IT specialist for system administration, or have already gained professional experience as an IT support employee
• English and German at C1 level
• One who is interested in self-development and collaborative growth, we will support your professional and personal development with paid certifications through our organization
• Strong service mindset, and customer-centered, independent, and solution-oriented work is important to you
• Hands-on mentality
• Someone seeking to join a company that values participation and encourages initiative

💻 Technical Requirements

• Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps
• System: Windows 10 or more. 32 -bit Operation system.
• Laptop (Bring You Own Device ) No Chromebook, Linux OS, or Desktop) 8GB RAM or more
• Processors - Intel Core i5 or up.
• Wired headset
• Quiet working environment

✨Why Join Us?

• Collaborate with a global team and work with leading brands in the industry.
• Be part of a fast-growing company committed to professional growth and career development.
• Enjoy a dynamic, inclusive, and supportive work environment where team culture is a top priority.

⚠️ Important notes:

• The start date is Nov 1, 2025
• This role is only open to applicants from Egypt
• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com.

If this sounds like you (or someone you know), click the application link above and apply today! 🚀

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