Job Description

Roles & Responsibilities

 Job Description 

• We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our team in M venpick Waterpark Resort & SPA Soma Bay. As a key member of our management team, you will play a crucial role in ensuring exceptional guest experiences and smooth front office operations.
• Oversee daily operations of Front Office, Concierge, functions
• Collaborate closely with the Housekeeping department to maintain high standards of cleanliness and guest satisfaction
• Implement and maintain service standards across all front office areas
• Develop strategies to maximize profitability while ensuring guest satisfaction
• Train, mentor, and supervise front office staff to deliver exceptional customer service
• Handle guest complaints and concerns promptly and professionally
• Assist in creating and implementing front office policies and procedures
• Monitor and analyze key performance indicators to improve efficiency and guest satisfaction
• Ensure compliance with all safety and security protocols
• Participate in regular management meetings and contribute to the overall success of the hotel

Desired Candidate Profile

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• Proven experience in front office management or a similar role in the hospitality industry
• Strong leadership and interpersonal skills with the ability to motivate and guide a team
• Excellent problem-solving abilities and a creative approach to enhancing guest experiences
• Understanding of housekeeping operations and their impact on front office efficiency
• Demonstrated ability to maintain and improve service standards
• Bachelor's degree in Hospitality Management or related field (preferred)
• Proficiency in hotel management software and property management systems
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational and multitasking abilities
• Flexibility to work various shifts, including nights, weekends, and holidays
• Ability to remain calm and professional in high-pressure situations

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• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times

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