Job Description

Roles & Responsibilities

Job description

1. Reservation Operations

• Send booking vouchers to hotels accurately and on time.

• Handle offline bookings and load them correctly into the reservation system.

• Process booking amendments, cancellations, turn-aways, and special requests.

• Send and confirm off-line bookings with hotels and follow up until final confirmation.

• Load extras, supplements, and special services into the system.

1. System Loading & Accuracy

• Load off-line bookings, dumping correctly in the system (TK).

• Coordinate with hotels and internal teams to avoid overbooking or rejected bookings.

1. Quality & Risk Control

• Ensure compliance with reservation procedures and company policies.

• Identify booking or loading errors early and correct them promptly.

• Support smooth daily operations under high workload and time pressure.

1. 5.Coordination & Communication

• Communicate with Reservation supervisor, Reservation Manager, and Inventory Management.

• Respond to inquiries via email, phone calls, meetings, and internal systems.

• Support cross-department collaboration by providing reliable data and insights

Requirements

Education

• Bachelor s degree in Tourism & Hospitality, Business Administration or similar field.

Experience

• 0 2 years of experience controlling, reporting, data analysis, or a related role

Languages

• Strong English communication skills (B1-B2 recommended).

• Basic additional languages are a plus.

Technical Skills

• Proficiency in:

• TK reservation system (recommended).

• Microsoft Excel

• Microsoft Outlook

• Communication tools (Email, Phone, WhatsApp)

Soft Skills

• Attention to detail and accuracy

• Time management and ability to work under pressure

• Strong communication and teamwork skills

• Problem-solving and analytical thinking

• Ability to follow procedures and handle repetitive, detail-oriented tasks

Desired Candidate Profile

Education

• Bachelor s degree in Tourism & Hospitality, Business Administration or similar field.

Experience

• 0 2 years of experience controlling, reporting, data analysis, or a related role

Languages

• Strong English communication skills (B1-B2 recommended).

• Basic additional languages are a plus.

Technical Skills

• Proficiency in:

• TK reservation system (recommended).

• Microsoft Excel

• Microsoft Outlook

• Communication tools (Email, Phone, WhatsApp)

Soft Skills

• Attention to detail and accuracy

• Time management and ability to work under pressure

• Strong communication and teamwork skills

• Problem-solving and analytical thinking

• Ability to follow procedures and handle repetitive, detail-oriented tasks

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