Job Description

Roles & Responsibilities

Key Responsibilities

• Develop, implement and maintain quality management systems, procedures and work instructions in line with company policy and relevant regulatory requirements.
• Lead and support daily quality activities on site, including in-process checks, final inspections and release decisions.
• Conduct root cause analysis (e.g., 5 Whys, Fishbone, FMEA) and drive corrective and preventive actions (CAPA) to resolution.
• Manage non-conformance, deviation and CAPA processes, ensuring timely investigation, documentation and closure.
• Perform supplier quality assessments and support supplier development activities to improve component and ingredient quality.
• Support validation and qualification activities (process, equipment, cleaning, test methods) and maintain associated documentation.
• Maintain and analyse quality metrics (OEE-related quality KPIs, % defects, yield, customer complaints) and prepare regular reports for stakeholders.
• Lead or participate in continuous improvement projects using Lean Six Sigma or similar methodologies to reduce variability and waste.
• Coordinate product complaint investigations and liaise with customer service to ensure satisfactory resolution and root-cause prevention.
• Ensure compliance with food safety and regulatory standards applicable to the product portfolio (e.g., HACCP, BRC, ISO, local regulations).
• Provide training and coaching to production and quality teams on quality standards, inspection techniques and good manufacturing practice (GMP).

Essential Skills and Qualifications

• Bachelor's degree in Food Science, Chemistry, Engineering or related field, or equivalent experience.
• Minimum 2 years' experience in quality assurance or quality engineering within FMCG or food manufacturing environment.
• Practical knowledge of quality systems, audits, validation and CAPA processes.
• Experience with food safety standards (HACCP, BRC, IFS or equivalent) preferred.
• Strong analytical skills with proficiency in data analysis and reporting (Excel, statistical tools).
• Familiarity with Lean, Six Sigma or continuous improvement methodologies; relevant certification desirable.
• Excellent verbal and written communication skills in English.
• Attention to detail, problem-solving mindset and ability to manage multiple priorities.
• Ability to work collaboratively across functions and to present findings to technical and non-technical stakeholders.

Desirable Attributes

• Experience with lab management and test method development/validation.
• Knowledge of regulatory requirements for labelling, claims and traceability.
• Previous exposure to ERP or quality management software (QMS).
• Proactive, resilient and able to work in a fast-paced manufacturing environment.

Desired Candidate Profile

Bachelor's degree in Food Science, Chemistry, Engineering or related field, or equivalent experience.

• Minimum 2 years' experience in quality assurance or quality engineering within FMCG or food manufacturing environment.
• Practical knowledge of quality systems, audits, validation and CAPA processes.
• Experience with food safety standards (HACCP, BRC, IFS or equivalent) preferred.
• Strong analytical skills with proficiency in data analysis and reporting (Excel, statistical tools).
• Familiarity with Lean, Six Sigma or continuous improvement methodologies; relevant certification desirable.
• Excellent verbal and written communication skills in English.
• Attention to detail, problem-solving mindset and ability to manage multiple priorities.
• Ability to work collaboratively across functions and to present findings to technical and non-technical stakeholders.

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