نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not mentioned
المكان : Egypt
الخبرة : 0-1 سنة
الراتب : Not mentioned
المكان : Egypt
Job Details
Experience Needed:0 To 1 Year
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
- Respond promptly to user inquiries via phone, email, and chat, providing friendly and professional assistance.
- Perform basic troubleshooting for common IT issues, including password resets, software installations, and account lockouts.
- Accurately create, update, and close support tickets, ensuring detailed documentation of issues and resolutions.
- Escalate unresolved or complex technical issues to Tier 2 support for further investigation and resolution.
- Assist users with basic navigation and functionality of standard software applications.
Job Requirements
- Bachelor degree in information technology or a relevant degree.
- 0-1 year of experience.
- Strong communication skills (verbal and written) with the ability to explain technical information clearly to non-technical users.
- Basic knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (e.g., Word, Excel, Outlook).
- Experience with or familiarity with ticketing systems is a plus.
- Excellent customer service skills and a patient, empathetic approach.