Job Details

Experience Needed:3 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• IT/Software Development
• Operations/Management
• Engineering - Telecom/Technology

Skills And Tools:

Pre-SalesSOCEngineeringSecurityCCNPComputer ScienceSales EngineeringCommunication skillsInformation Technology (IT)CommunicationCybersecurityEDREnglishsales skillsSalesSales TargetScienceITPresalesPresentation SkillstechnicalTechnical Support

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Job Description

• Provide technical expertise and deeply understand IT products and solutions to offer accurate recommendations tailored to client needs.
• Engage with clients to identify their business requirements through discovery calls and meetings.
• Deliver compelling technical presentations and product demonstrations to showcase how the solutions can address client challenges.
• Respond to product inquiries, clarify technical aspects, and offer expert advice to build strong client relationships.
• Collaborate with the sales team to assess the technical feasibility of sales opportunities and contribute to proposals and RFP responses.
• Address technical objections and provide support to help close sales effectively.
• Offer technical support during the presales phase and manage integrations to ensure solutions meet client expectations.
• Ensure that security measures are properly implemented in the proposed solutions.
• Stay updated with the latest industry trends, products, and technologies to improve knowledge and service delivery.
• Work with cross-functional teams to ensure clients receive the most relevant and effective solutions.

Job Requirements

• 0-3 years of experience in a presales, technical support, or related role.
• Strong knowledge of IT solutions, systems, and technologies.
• Certifications related to ITIL or specific ManageEngine products would be an advantage
•  Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Very good command of English (both written and spoken).
• Ability to assess client needs, propose solutions, and address objections effectively.
• Strong problem-solving, analytical, and troubleshooting skills.
• Ability to work collaboratively with cross-functional teams, including sales and technical teams.

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