Job summary

Are you ready to be the face of Toyota in Abu Dhabi? We're looking for passionate and customer-focused Service Advisor to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.

Responsibilities

• Build relationships to enhance retention and loyalty.
• Achieve monthly revenue targets through upselling and discount management.
• Consult and deliver expert advice to meet customer needs.
• Keep customers informed with timely updates on vehicle progress.
• Resolve customer complaints efficiently to ensure satisfaction.
• Adhere to company policies for a consistent, premium customer experience.

Qualifications

• Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
• Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
• Customer Service: A passion for going the extra mile to delight customers.
• Language Skills: Strong English communication skills; Arabic is a plus

Skills

• Diploma or Bachelor's degree in Automobile/Mechanical Engineering
• Proficiency in MS Office (SAP knowledge preferred)
• Excellent communication and customer-handling skills
• A strong team player with flexibility to work extended hours to meet targets and customer commitments

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