Job Details

Experience Needed:2 To 4 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Sales/Retail

Skills And Tools:

Customer SuccessCustomer SupportCustomer SatisfactionCustomer RelationsAccount Management

Job Description

• Onboard new customers and partners (e.g., cafés, retailers, distributors) by introducing them to Cookievore’s products, storage guidelines, and sales support tools.
• Act as the main point of contact for assigned clients, ensuring smooth communication and quick problem resolution.
•  Proactively check in with clients to track satisfaction, resolve challenges, and support repeat orders
•  Collect feedback on product performance, customer preferences, and service quality to improve the overall Cookievore experience.
•  Collaborate with sales, marketing, and logistics teams to deliver excellent customer care and ensure orders are fulfilled on time.
•  Maintain accurate records of customer interactions and updates on CRM systems.

Job Requirements

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and translate them into solutions.
• Proactive problem-solver with excellent organizational skills.
• FMCG Experience is a must

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