📢 We’re Hiring: ERP & LMS Systems Analyst & Application Specialist

👉 This role is based on-site in Alexandria. We welcome applications from candidates across Egypt who are open to relocation.

📍 Location: Alexandria, Egypt (Onsite)

🕒 Working Hours: 10:00 AM – 7:00 PM

🌿 Days Off: 2 per week

🎯 Position Overview

Monglish international academy is seeking a highly motivated ERP & LMS Systems Analyst & Application Specialist to join our team. This role is responsible for providing end-user support, analyzing business requirements, coordinating with internal stakeholders and vendors, and driving continuous system improvements across ERP, CRM, and LMS platforms.

🛠 Key Responsibilities

• Provide L1/L2 application support to end-users.

• Log, analyze, and escalate incidents in line with established SLAs.

• Conduct end-user training sessions on system features and best practices.

• Coordinate with internal teams and external vendors for issue resolution.

• Lead User Acceptance Testing (UAT): prepare test cases, manage defects, and oversee sign-off.

• Analyze business processes and prepare Business Requirement Documents (BRDs)/User Stories.

• Configure and test ERP (Odoo), CRM, and LMS platforms (e.g., Moodle, Canvas).

• Develop and maintain Standard Operating Procedures (SOPs) and training materials.

• Identify and implement system enhancements and process automation opportunities.

✅ Qualifications & Requirements

• 2–4 years of experience in Application Support / Systems Analysis.

• Practical experience with ERP, CRM, and LMS platforms (Odoo experience is a strong advantage).

• Strong problem-solving, documentation, and analytical skills.

• Excellent communication and stakeholder management abilities.

• Ability to prioritize tasks and perform effectively under pressure.

📩 How to Apply

Interested candidates are invited to submit their applications via the following link:

ERP & LMS Systems Analyst & Application Specialist | 

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