Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

Job Requirements:

• 
  Previous working experience as an IT Help Desk Technician for (2-3) years
• BA in IT, Computer Science, or a similar relevant field
• Very good Knowledge of computer and mobile software systems, including databases, office applications, and operating systems.
• A + Certificate.
• N + Certificate.
• Fluent English Speaker
  

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