Job Details

Experience Needed:0 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential, Bonus

Job Categories:

• Installation/Maintenance/Repair
• IT/Software Development
• Engineering - Telecom/Technology

Skills And Tools:

CCNACommunicationComputer SciencecomputerHelp deskInformation Technology (IT)ITMCSAtechnicalComputer Systems

Job Description

• Serve as the first point of contact for employees seeking technical assistance over the phone or email
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs

Job Requirements

• 0:1 year experience as a help desk
• Tech savvy with working knowledge of CCNA - MCSA 
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Customer-oriented and cool-tempered
• BSc/BA in IT, Engineering or relevant field - Class 2023:2024

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