Job Purpose

Deliver outstanding, multilingual customer support—resolving inquiries, guiding users, and representing the brand with professionalism and empathy.

Location & Work Setup

Workplace: Maadi Technology Park

Shifts: Rotational shifts (flexibility required)

Key Responsibilities

• Handle customer inquiries via calls/chats/emails with accuracy and empathy
• Recognize, apply, and explain product/service knowledge to resolve issues
• Troubleshoot, escalate when necessary, and follow up to closure
• Document interactions clearly and maintain data integrity
• Meet quality, productivity, and CSAT targets
• Collaborate with teammates and follow process updates

Requirements

• Experience: 6+ months in customer service
• Education: Graduates or dropouts (no gap years; no current undergraduates)
• Languages: Fluency in French, German, Dutch, Spanish, or Portuguese + B1 English
• Tech: Confident computer and typing skills
• Eligibility: Egyptians only
• Strong communication, problem-solving, and customer-centric mindset
• Flexibility to work rotational shifts and public holidays/weekends as needed

Benefits

• Cost of Living 20%
• Transportation Provided
• Social and Medical Insurance
• Mid-year bonus.

Salary per Language

• للتقديم الانGerman C1 – English B1 CSR II EGP 44,681

• Dutch C1 – English B1 CSR II EGP 57,500
• Spanish C1 – English B1 CSR II EGP 28,007
• French C1 – English B1 CSR II EGP 28,007
• Portuguese C1–English B1 CSR II EGP 31,260