نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : not
المكان : egybt
الخبرة : 0-1 سنة
الراتب : not
المكان : egybt
- Provide 2nd line diagnosis of incidents and service requests and implement solutions.
- Provide L1/L2 support to users and Co-ordination with Tier 2 team
- Implementing and adhering to EUC standard operating procedures
- SLA compliance on Service tickets
- Works along with senior team members in providing technical support for various systems in Mashreq Bank
- Audit awareness and compliance
- Escalating the bugs and problems, which require the intervention of Tier 2 team
- Following up with the Tier 2 team to ensure call are resolved as per the service levels