Job Description

Nair Systems is currently looking Service Mapping (CMDB) Specialist for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills 

•                 Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience).

•                 Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).

•                 Strong understanding of CMDB structure, CI classes, and relationships.

•                 Knowledge of infrastructure technologies (servers, databases, networks, cloud platforms).

•                 Experience troubleshooting discovery probes, patterns, and integrations.

•                 Ability to analyze complex service dependencies and present clear visual service maps.

•                 Strong problem-solving skills with attention to detail.

•                 Excellent communication and collaboration skills.

Key Responsibilities

•                 Configure, manage, and maintain Service Mapping and Discovery tools within the ITSM platform.

•                 Create and maintain service maps to ensure accurate relationships between applications, services, and infrastructure.

•                 Collaborate with IT, application, and infrastructure teams to gather requirements for service mapping.

•                 Continuously refine and improve service mapping processes to increase data accuracy and completeness.

•                 Monitor and troubleshoot issues related to discovery patterns, probes, and credentials.

•                 Ensure compliance with governance, standards, and data quality for CMDB (Configuration Management Database).

•                 Provide support during incident and problem investigations by leveraging service maps for impact analysis.

•                 Develop and maintain documentation for service mapping processes, workflows, and best practices.

•                 Conduct training or knowledge-sharing sessions with stakeholders on the use of service maps.

•                 Stay updated with ITSM and service mapping trends

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