Reports to: Call Centre Manager

Job Purpose:

The Call Centre Agent will endeavour to provide exceptional service to customers via the Bateel Contact Service Centre. They will be a brand ambassador in answering incoming customer calls, taking orders, resolving customer complaints, and providing information on all manner of Bateel products, services and menu.

Key Accountabilities:

Customer

Answers inbound calls with the same courteous and professional telephone manner.

Is prepared to confidently provide solutions to customer queries or complaints but will escalate issues where appropriate to the duty manager

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