Work a queue of charged off account and ensure that all monies owed and duly collected.
Contact customers & convince them to pay; identify reasons for non-payment
Trace potential skips and reach out to customer, and engage with customers to maximize recoveries on charged off accounts.
Propose settlement negotiations to recover unpaid balances and seek appropriate approvals before these are confirmed to the customer
Update contact details of customer & once customer has paid to ensure that all cases are dropped/ balances written off and account closed.
Identify high risk accounts for legal actions and route difficult cases to the TL for help.
Achieve performance targets that have been communicated
Provide feedback on portfolio on a regular basis to the Team Leader
Knowledge, Skills And Experience
Excellent communication skills
Multi-lingual ability is an advantage (English + 1 other)
Relevant retail collections experience in COE location or UAE