الرئيسية / الوظائف / 31421 مشاهدة27 يونيو 2024


Customer Service Representative at QNB Bank - STJEGYPT



Customer Service Representative at QNB Bank - STJEGYPT

//ads
Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Location: Cairo,EG

Job Summary:

Act as a primary contact point for QNBAA clients/nonclients.  Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information. 

Duties & Responsibilities: 

  • Handle all customer inquiries & requests. 

  • Identify and escalate issues to Team Leader.

  • Provide product and service information to clients. Cross sell products and services to clients & non- clients according to Contact Center processes. 

  • Document all call information on the relevant systems.

  • Send all customer inquiries, requests, appointments, & referrals to the network & related head office departments. 

  • Determine customers needs and achieve customer satisfaction. 

  • Answer & process clients inquiries, requests & complaints received according to Contact Center processes 

  • Suggest ideas to enhance the service level offered to the clients. 

  • Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc….).  

  • Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible 

  • Adhere to QNB ALAHLI policies & procedures in order to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal Rules & Regulations, as well as, International Standards. 

 

Job Specifications:  

Education:    

  • Bachelors Degree from a reputable university.

Experience: 

  • 0-3 years of experience in the related field 

Skills:  

  • Handling Skills and Customer Oriented Attitude                                         

  • Excellent Interpersonal & selling skills 

  • High communication skills, especially verbal 

  • Ability to work under pressure & shifts basis 

  • Good knowledge of computer and telephony Environment Fluency in Arabic and English written/spoken 

  •  

Working Conditions:  

  • Located in the Contact Center

  • Changeable working hours involving irregular shifts  

    Apply Now

للمزيد من الوظائف فى تخصص

Banking


Share

Suggestions

Back to Top