ob Responsibilities
Follow MAF Cinema s Service Steps to deliver a consistent high level of service to all guests
Respect all fellow team members and treat as equals.
Provide assistance to others where possible regardless of which department is listed on the roster.
Ensure the maximum amount of time is spent in front line operations as a support and role model for the Customer Service team.
Abide by policies & procedures listed in MAF Cinemas health and safety management program to ensure a safe environment for guest, colleagues and self.
Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination.
As a PIC Level 2 trained employee ensure that the knowledge from this course is implemented at the cinema.
Utilize suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction.
Follow MAF Cinema cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift.
Be aware of the correct procedures on performing EON, programming, petty cash, cashier balancing, etc and ensuring these procedures are done in a timely manner
F&B/Customer Service/Retail Experience Preferred
Skillset (job specific technical skills and behavioral competencies needed)
Potential to be a future manager
Strong communication skills
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Available to work night shifts, and on weekends and public holidays as per the roster.
Team management experience
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