Job Description:

• Greet and welcome guests as soon as they arrive and direct them to appropriate person and office. 
• Assign walk-in customers with minimum waiting time to the right party. 
• Maintain accurate records on the daily number of walk-ins and ensure daily reports to the line manager. 
• Handle complaints, and customer queries, resolve issues within specified timelines. 
• Escalate customer issues and report major problems to Superiors. 
• Make recommendations for improving the process of receiving walk-in customers to reduce waiting time and increase customer satisfaction. 
• Ensure reception area is tidy, clean and presentable, with all necessary stationery and material (e.g., pens, forms and brochures) throughout the day. 
• Coordinate with the Janitor to ensure all customers are offered refreshments in the waiting area.
• Cashier Responsible.