To minimize delinquency and control flow through into higher buckets by Collecting overdue amounts from customers who failed to meet due dates.

KEY ACCOUNTABILITIES

• Educates customers on the benefits of making timely payments to achieve monthly PI and flow rate targets
• Works towards reducing delinquency rate and maintain productivity/ effectiveness for optimal performance for assigned accounts
• Raises customer issues to the supervisor/Collection Head and identify high risk and skip accounts for referral to supervisor.
• Reviews and monitors assigned accounts- Customer, communicate with the researches about the suitable action that should be taken against the delinquent accounts & Recommend rescheduling and small balance write off.
• Arranges the Collections calls for the default and delinquent customers to identify the reasons behind not making their payment and work towards solving any issues.
• Coordinates with units and the external collection agencies on the best collection strategies and skills required to improve the collection Rate and reduce delinquency rate.

QUALIFICATIONS

Minimum Qualifications:

• University/College Degree
• 1-2 years of relevant experience in Retail Collections in banks

Job specific Skills:

• Overall Credit Knowledge
• Understanding of Retail Products & Collection Techniques.
• Strong Analytical & Negotiation skills

Generic Skills

• Excellent presentation and communication abilities
• Excellent command of English language.
• Strong computer skills
  

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