Job Purpose:

To delight internal and external customers over the telephone

Key Result Areas:

• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Knowledge, skills & experience:

• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• 1 – 3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.

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