What You will Do
Responsibilities
Support all internal sales and delivery processes on as-needs basis for both new and used cars such as:
Order operations
Delivery operations
Vehicle registration and ownership transfer
Fleet management
Vehicle refurbishment
Financing processes including finance applications or document collection
Purchase orders
Collections
Reviewing documentation for accuracy and completion
Internal customer resolutions procedures
Management of internal and external correspondence
Trade-In
Manage day-to-day operations, whilst recommending and driving necessary process improvements
Ensure all internal processes are compliant and report any potential irregularities
Constantly search for ways to optimize, reduce or eliminate unnecessary tasks
Foster and maintain a rapport with local Sales and Delivery teams
Show flexibility to support the different needs of the business in relation to the sale and delivery of new vehicles on an ad-hoc basis
Support with escalation when required, assuring customer satisfaction and operations readiness are secure
Audit pricing and manage inventory brochure to ensure correct vehicle assortment is available per market
Test and check listing of vehicles and escalate any issues relating to pricing or presentation
What You’ll Bring
Requirements
Administrative, automotive experience preferred
Ability to thrive in a team-based environment and achieve common goals
Great problem solving skills, and strong ability to take initiative and be proactive.
Ability to effectively handle multiple priorities, organize workload, and meet deadlines
Positivity, enthusiasm and a passion towards the mission of Tesla.
Confident in learning and adapting to multiple technologies.
Able to communicate, read, and write effectively in the English language on all levels
Have the required language skills if required by our local markets
Strong knowledge of MS Office including Excel V-Look Ups and Pivots
